The boss is alive in this game, but you can't complete the quest by killing him. (More likely) Your character joined a game that was created by a character who already killed the boss for a quest in this difficulty. (Less likely) Your character joined a game where the boss could have been killed for the quest, but someone else completed the quest, so you can no longer complete it. The "cannot be completed" state is caused by one of 2 things:
Killing an act boss with a character whose quest for that boss displays "Quest cannot be completed" will trigger quest loot, and also won't complete the quest for that character (i.e. Under normal conditions, that would complete the quest for that character, however. If the character that delivers the final blow to the boss hasn't yet completed that boss's quest in that difficulty, the boss will drop "quest loot". It's not drastic, but it's worthwhile if you're doing lots of runs, see here for relative drop rates. What is better loot? 0% chance to drop only scrolls/keys/potions, higher chance to drop higher quality gear (magic, rare, set, unique). Killing an act boss (Andariel &, Duriel, Mephisto, Baal) when your quest is active drops better loot than if the quest isn't active. If you're a veteran player, the real tip is at the end.
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